If you don't find what you need through the links above, please contact our CARE team
By Telephone: 1 (877) 866-2458
By Email: Email Us
CARE Hours of Operations: Monday to Friday 7am to 11pm EST, Saturday and Sunday 9am to 7pm EST.
The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your wireless service, you must first try to resolve it directly with Mobilicity. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website or call toll-free at 1-888-221-1687